How can we help?
Help with Blade Desktop, your account, and your research workspace.
Contact the Blade team
Use Send feedback in the app, or email privacy@bladestatistics.com. Include your app version, operating system, what you expected, and what happened.
Please leave out passwords, sign-in codes, bank details, and confidential research data.
Sign-in codes
Use the same email address you registered with. Check your spam folder for the sign-in email. If a code has expired, request a new one and use the latest code.
Workspace and analysis
Choose the folder containing the files you want to work with. If Blade reports missing folder access, choose that folder again. Include the error message when reporting an analysis issue; you can describe the dataset without sending its contents.
Payment made, but Pro is not active
Open Blade again and check your account status. If the payment is still unconfirmed, contact us with your Blade account email, payment reference, and approximate payment time. Please do not pay again while the first payment is being checked.
Privacy and account deletion
Read our privacy policy for information about data processing. To request account or data removal, follow the data deletion instructions.
About Blade
Blade Statistics is provided by PT Riset Digital Nusantara.